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Added Wrong Cengage Product or Course in LMS

When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.

Common reasons for removing a Cengage product include:
  • You created a new course, but meant to copy a course.
  • You copied the wrong course.
  • You meant to add an eBook with OWLv2, but only added the eBook.
  • You added an eBook to a course that already includes that eBook with OWLv2.
Note You cannot remove a Cengage product if:
  • Students are enrolled in the Cengage component of your course.
  • Your course uses multiple eBook-only products.

To remove a product from these courses, contact customer support.

United States
Africa, Europe, and the Middle East
Asia
Note Hours

M-F 8:30am-5:30pm (UTC+8:00)

Australia
New Zealand
Canada
India
International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5am-7pm CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8
.

Resolution

  1. Open the Cengage content tool in your LMS course.

    The Cengage product used in your course is displayed.

  2. Click Delete next to the product.
  3. Click Delete to confirm.
  4. Delete all links to the eBook from your course so students do not access the incorrect product.