Slow grade syncing
OWLv2 grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.
Ungraded assignments are not synced
OWLv2 only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.
Resolution
Verify in OWLv2 that the unsynced assignment is not hidden and counts toward the student's final grade.
Assignment not in LMS
Assignments must be added to the LMS to import scores from OWLv2.
Resolution
Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.
Other syncing problems
If the assignment is linked and configured correctly but still has not synced with your LMS after 1 hour, try manually pushing scores to your LMS.
If the assignment is linked and configured correctly but still has not synced with your LMS after 1 hour, delete the linked assignment in your LMS, then add it again.
If your syncing problems are not resolved, contact customer support.
- United States
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Africa, Europe, and the Middle East
- support.cengage.com
- +441264 342932
- Asia
- Australia
- New Zealand
- Canada
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M–F 9 AM to 5 PM EST)
- India
- cengage.co.in/Contact_Us
- asia.infoindia@cengage.com
- 0120 684 1300
- International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
- Latin America
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Support hours: Monday–Friday; 5 AM–7 PM CST (Mexico City Time)
- Languages: Spanish, English, Portuguese
- Argentina
0800-444-CENGAGE (2364243) option 8
- Brazil
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
01800-01-CENGAGE (2364243) option 3