Grade Sync Problems

Student grades in OWLv2 do not sync to your LMS, or sync very slowly.

Slow grade syncing

OWLv2 grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.

LMS gradebook does not show overall course scores

When you created your course, you did not add a total score column to your gradebook.

Resolution

  1. Add a total score column in the Cengage tool.
  2. Verify that your LMS gradebook has a column for the overall course score.

Ungraded assignments are not synced

OWLv2 only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.

Resolution

Verify in OWLv2 that the unsynced assignment is not hidden and counts toward the student's final grade.

Assignment not in LMS

Assignments must be added to the LMS to import scores from OWLv2.

Resolution

Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.

Other syncing problems

If the assignment is linked and configured correctly but still has not synced with your LMS after 1 hour, delete the linked assignment in your LMS, then add it again.

If your syncing problems are not resolved, contact customer support.
United States
Africa, Europe, and the Middle East
Asia
Note Hours

M-F 8:30am-5:30pm (UTC+8:00)

Australia
New Zealand
Canada
India
International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5am-7pm CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8