• SAM Lab Admin Help
    • Product Architecture Review
    • Definitions
  • Network Testing
    • Performance Testing
    • Testing a Non-SAM Application
      • Trace Route Testing
      • Network Best Practices and Recommendations
  • User Administration
    • Account Types in SAM
    • Adding a User Account
    • Grace Period
    • Importing User Records
      • User Import Format
      • Example Import File
      • User Import Procedure
    • Searching for and Selecting a User Account
    • Editing a User's Account
      • Editing a User's Profile
      • Editing a User's Sections
      • Editing Student Accommodations
    • Editing Multiple Users' Accounts
      • Editing Student Sections
      • Editing Student Accommodations
    • Resetting and Adjusting a Student's Assignments
    • Deleting a Student's Assignment Take
    • Deactivating a User's Record
      • Deactivating a Student's Record
      • Deactivating an Instructor's or Administrator's Record
  • Administration Settings
    • Database Management
  • Troubleshooting
    • SAM is Not Responding
    • Login and SAM Access Issues
    • Recovering and Resuming from a Crash or Lost Connection
    • Project Errors
      • Blocked Macros (Windows)
      • Disabled Macros (macOS)
      • Wrong Name Error
      • Wrong Format Error
      • Wrong Application Error
      • Virus Detected Error
      • Maximum File Size Exceeded Error
      • File Password and Protection Error
      • Project incident rejection Error
    • Server Availability
    • Maintenance
  • Deleting a Student's Assignment Take
  • Deactivating a User's Record
    • Deactivating a Student's Record
    • Deactivating an Instructor's or Administrator's Record
  • System Requirements
    • Browser Settings
      • Chrome
      • Firefox
      • Microsoft Edge
      • Safari
      • Sites to Allow
    • Microsoft Office
  • Accessibility
    • Accessibility of Tasks
    • Keyboard Shortcuts
    • Configure MacOS/OS X
  • More Information
    • Contact Cengage Representative
    • Contact Support