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Prepare a Roster File
Before you upload a roster file to enroll students in your class, make sure that the roster file includes the required information and structure.
Upload a Roster File
You can add students to a class roster by uploading a roster file containing information for each student.
View Student Roster
Open your student roster to view a list of the students enrolled in your course, their Cengage username, and the last time they logged in to CNOWv2.
View Student Roster
Open your student roster to view a list of the students enrolled in your course, their Cengage username, and the last time they logged in to OWLv2.
Add a Dropped Student Back to a Course Roster
You can add a dropped student back to a class from the Roster page.
Student Rosters
Sometimes problems can happen with your student rosters.
Enroll Students Using a Roster File
Instead of letting students enroll themselves, you can enroll students by uploading your students' data to create their Cengage accounts.
Cengage Roster Data
Reference guide for completing the Cengage Roster template.
View a Roster
A course roster displays the current and dropped students and any faculty members to whom you have given access. You can quickly switch from viewing one roster to another, which can help if you are transferring a student from one section to another section of the same class.
No Students Listed in Roster
After the end of a course, no students are listed as enrolled in the course section.
View the Roster
View your students' names, IDs, averages, email addresses, and enrollment and license statuses from the roster.
Upload Cengage Roster
Upload a Cengage Roster file to add teachers and students to classes. If a class, student, or teacher does not already exist in Cengage School, it will be created.
Download Course Rosters
You can download student rosters for one or more sections of a course.
Remove Students
If you used student self-enrollment or manually added students to your Cengage School roster, you can remove students from your Cengage School roster.
Remove Students
If you used student self-enrollment or manually added students to your Cengage School roster, you can remove students from your Cengage School roster.
Remove Students
If you used student self-enrollment or manually added students to your Cengage School roster, you can remove students from your Cengage School roster.
Remove Students
If you used student self-enrollment or manually added students to your Cengage School roster, you can remove students from your Cengage School roster.
Roster Columns for Institutions Other Than U.S. Higher Education
For institutions other than U.S. higher education, an email address is not required. Instead, specify a valid Cengage username for each student in the roster.
Add a Student
You can add a single student to your class in WebAssign.
Managing the Class Roster
This article explains to instructors and administrators how to use the features in Courseware's Manage Class Roster page.
Add Students
Students can be added to your Cengage School roster in multiple ways, depending on how your school district is set up.
Add Students
Students can be added to your Cengage School roster in multiple ways, depending on how your school district is set up.
Add Students
Students can be added to your Cengage School roster in multiple ways, depending on how your school district is set up.
Add Students
Students can be added to your Cengage School roster in multiple ways, depending on how your school district is set up.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your Cengage School roster after a few minutes, refresh your Google Classroom roster.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your Cengage School roster after a few minutes, refresh your Google Classroom roster.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your Cengage School roster after a few minutes, refresh your Google Classroom roster.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your Cengage School roster after a few minutes, refresh your Google Classroom roster.
Add Students from Google Classroom
Link your Cengage School course to your Google Classroom class to add students. Students access their course directly from Google Classroom and do not need to use a separate username and password.
Drop Student
Drop students who are no longer in your course from your MindTap roster.
Change a Student's Nickname or ID Number
You can change the student nicknames and ID numbers shown in your roster.
Add Students from Google Classroom
Link your Cengage School course to your Google Classroom class to add students. Students access their course directly from Google Classroom and do not need to use a separate username and password.
Add Students from Google Classroom
Link your Cengage School course to your Google Classroom class to add students. Students access their course directly from Google Classroom and do not need to use a separate username and password.
Add Students from Google Classroom
Link your Cengage School course to your Google Classroom class to add students. Students access their course directly from Google Classroom and do not need to use a separate username and password.
Drop Students From a Course
You can drop a student from a course at any time. When you drop a student from a course, the student's information is not deleted from WebAssign. The student is added to the dropped roster list, and the work they completed is retained. How the student was added to the course, either through self-enrollment or uploading a roster, does not matter when dropping them from a course.
View Dropped Students
You can view students you dropped from your roster on the Roster page for the course. Students that were transferred from one section to another section of a course are also displayed on the dropped roster for the section they were transferred out of.
Drop Students
When students withdraw from a course or transfer to another section, drop them from your roster.
Drop Students
When students withdraw from a course or transfer to another section, drop them from your roster.
Can't Transfer Student Between Sections
You can't transfer a student between sections, or some of the student's work is not transferred.
Problems Uploading Roster
After uploading a roster file, some users were not added to your course.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your Cengage School roster after a few minutes, refresh your Google Classroom roster.
More Information
See the following resources for more information or help with specific issues.
Edit Student IDs
You can edit or remove a student ID.
Student Assistant Doesn't Work
When you try to open the Student Assistant in Safari, it does not display.
View License Status
See your students' license status in the roster to know which students have access to your MindTap course.
Student Assistant Doesn't Work
When you try to open the Student Assistant in Safari, it does not display.
Students Not in MindTap Gradebook
If your school uses Cengage bulk rostering services, students are not listed in the MindTap gradebook until they access their MindTap course.
Export Students
Download your course roster as a CSV file.
Import Multiple Students
Add multiple students to your course at the same time by uploading a roster CSV file.
Students Not in MindTap Gradebook
If your school uses Cengage bulk rostering services, students are not listed in the MindTap gradebook until they access their MindTap course.
Create Student Groups for Course
If you want to assign your students group work in WebAssign, you can either create different student groups for each assignment, or you can create one set of student groups for your class to use for all of your group assignments.
Students
After creating your courses in WebAssign, you can manage your class rosters.
Transfer a Student Between Courses
Transfer a student from their current course section to a section in a different course. If either course section is integrated with an LMS, ask customer support for help with the transfer.
Switch to Student View
View your course as a student to understand how they experience CNOWv2. You can complete assignments and view your gradebook in student view.
Switch to Student View
View your course as a student to understand how they experience OWLv2. You can complete assignments and view your gradebook in student view.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
View Scores for Dropped Students
You can view students' assignment scores who are dropped from your roster.
Students
Manage your course roster in Spark by adding students to your course, editing their information, and resetting their passwords if they cannot access their accounts.
Add a New or Existing Student
Add a student to your course.
LMS Troubleshooting
Sometimes problems can occur with Cengage and your Learning Management System.
View Roster Options
Use the Provisioning tab on your district dashboard to see which methods of creating accounts and adding users to courses are enabled for your district.
View Student Scores
Your students' assignment scores are a proxy for their understanding of the material and the effort they are making to learn. WebAssign provides a number of ways to review student scores on assignments.
Problems Working on iPad
Most WebAssign tools are enabled for use on iPad, allowing students to complete many assignments using Safari on iPad. But there are some known issues for students using an iPad.
Cengage School K–12 Student Help
Cengage School is for K–12 teachers and students only. Use the Cengage School portal to access courses in: Explore MindTap for K–12 MindTap WebAssign OWLv2
Students
Manage student enrollment in your CNOWv2 courses. Enroll and drop students, and allow students to self-enroll in your courses.
Students
Manage student enrollment in your OWLv2 courses. Enroll and drop students, and allow students to self-enroll in your courses.
Grant Extensions for a Student
For an individual student, grant extensions to one or multiple assignments.
Virtual Labs Troubleshooting
Resolve common issues with Virtual Labs.
Coding Labs Troubleshooting
Resolve common issues with Coding Labs.
More Information
See the following resources for more information or help with specific issues.
More Information
See the following resources for more information or help with specific issues.
More Information
See the following resources for more information or help with specific issues.
View a Student's Answers for an Assignment
You can see a student's answers on an assignment if needed to review the student's work or respond if a student believes that a question has been scored incorrectly.
More Information
See the following resources for more information or help with specific issues.
More Information
See the following resources for more information or help with specific issues.
Contact Support
Contact customer support with additional questions.
Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
Email Students
Send emails to one or multiple students by launching your email client from MindTap or copying your students' email addresses to your clipboard.
Review Student Attempts
You can review your students' work on an activity.
More Information
See the following resources for more information or help with specific issues.
Other Problems
The following issues are not specific to a particular area of the application.
More Information
See the following resources for more information or help with specific issues.
More Information
See the following resources for more information or help with specific issues.
Edit Student Profile
Change a student's username, ID number, and name.
More Information
See the following resources for more information or help with specific issues.
WebAssign Student Help
With engaging content to challenge you and build your confidence, WebAssign gives you complete control over your coursework.
More Information
See the following resources for more information or help with specific issues.
Edit Student Profile
Change a student's username, ID number, and name.
Edit Student Profile
Change a student's username, ID number, and name.
Edit Student Profile
Change a student's username, ID number, and name.
Change Password
Due to privacy regulations, Cengage School does not collect or store student contact information. This means Cengage School cannot send you an email to reset your password. Your teacher must change your password for you.
Troubleshooting
Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Configure Browser Settings in Chrome
If needed, configure your browser settings in Chrome.
Configure Browser Settings in Microsoft Edge
If needed, configure your browser settings in Microsoft Edge.
Configure Browser Settings in Safari
If needed, configure your browser settings in Safari.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Links to Cengage Courses or Activities Don't Work
When you click a link to a Cengage course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Sites to Allow
To ensure that Cengage learning platforms work correctly, the following sites should not be blocked by firewalls. Browsers should also allow cookies and pop-up windows for these sites.
Students
You can manage the students enrolled in your MindTap course. If you are using a Learning Management System (LMS) such as Blackboard or Canvas, some of these functions will be done in the LMS instead of in MindTap.
Create an Cengage School Account and Enroll in a Cengage Course
If you do not have an Cengage School account, use the course registration link to create your account and enroll in your Cengage course.
Manage Students
Change your students' passwords and edit profile information such as names, usernames, and student identification numbers. Students cannot edit their own profile information.
Disable Homework Help in Chrome
You can disable the Homework Help feature in Google Chrome that provides AI-generated answers to educational content.
View an Assignment as a Student
When you create a course, you can interact with assignments as if you were a student. This is a good way to test an assignment.
Change Student Password
Due to privacy regulations, Cengage School does not collect or store student contact information. This means Cengage School cannot send students an email to reset their own passwords. Only teachers and admins can change student passwords. If needed, sign in to Cengage School at nglsync.cengage.com . Find the student whose password you want to change. If the student is enrolled in your course: Under the course you want to manage, open the Manage Course menu and click Manage Students . Under...
Student ID Number Already Used
When you try to create a student account, you are told the student's number is already in use. If the student tries to create their own account, they are told they already have an account.
Manage Students
Change your students' passwords and edit profile information such as names, usernames, and student identification numbers. Students cannot edit their own profile information.
Manage Students
Change your students' passwords and edit profile information such as names, usernames, and student identification numbers. Students cannot edit their own profile information.
Manage Students
Change your students' passwords and edit profile information such as names, usernames, and student identification numbers. Students cannot edit their own profile information.
Create a Student Account
Create a student account to access your learning platform course. If you are a K-12 or primary student, your account might be created for you by your instructor.