SAM Student HelpSkip to start of content.

Adding a Product

Depending on how your institution licensed SAM, you may need to enter a key code to access specific assignments like readings, exams, training and projects. Assignments that require a key code display with Key Code Required in blue text.

If this is the case, your assignments display as inactive until you add the necessary product using the following procedure:

Note Your institution may have a grace period where you can access SAM temporarily without entering a key code. After the grace period expires, you cannot take assignments, access scores or reports until you enter a key code.
  1. Click Add Product.

    The Add Product window displays.

  2. Enter the product's 18-digit key code.

    If you need to purchase a key code, go to customer support.

    United States
    Africa, Europe, and the Middle East
    Asia
    Note Hours

    M-F 8:30am-5:30pm (UTC+8:00)

    Australia
    New Zealand
    Canada
    India
    International Customer Support (8am – 6pm EST)
    1-800-599-3663 or 1-859-657-4786
    INTLCS@cengage.com
    Latin America
    Note Support Hours

    Monday-Friday; 5am-7pm CST (Mexico City Time)

    Note Languages

    Spanish, English, Portuguese

    Argentina
    0800-444-CENGAGE (2364243) option 8
    Brazil
    Colombia
    01800-01-CENGAGE (2364243) option 3
    Mexico
    01800-CENGAGE (2364243) option 8

    If you do not have the correct key code for the assignment, a message displays asking for a key code.

    Note Your institution may have a grace period where you can access SAM temporarily without entering a key code.

    Click the Enter Key Code button.