Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. NGLSync Troubleshooting and SupportSometimes problems can occur when managing your MindTap courses through NGLSync. Product in My Library Cannot be FoundWhen you click Create Course in My Library, you see an error message that your product cannot be found. Cannot Access CourseYou get a 500 error when you try to access your course from the Instructor Center. Resource Links Don't WorkWhen you click a link in Instructor Resource Center, nothing happens. Write Experience Activity Scored IncorrectlyA Write Experience activity was not scored or was scored in a way that doesn't make sense. Students Received Partial CreditYour students received partial credit for a CNOW activity containing a matching question. Added Wrong Cengage Product or Course in LMSWhen you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool. Links to MindTap Courses or Activities Don't WorkWhen you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. Can't Open MindTap Course From Blackboard in SafariWhen you click the Blackboard® link to your MindTap course, you see the error message {"code":"SecurityException","message":"Failed authentication"}. This problem has been reported only for Blackboard® and Safari®. Signed out of Moodle While Using Cengage ToolYou are signed out of Moodle™ when you try to add MindTap activity links while using Google® Chrome™. Course Creation ErrorAn error message displays when you try to create a course. MindTap Course is not in Your LMSAfter selecting Link to an existing course or section in your LMS, your MindTap course does not display as an option. Cengage Listed Twice in LMS Content MarketWhen integrating a MindTap course with your LMS, you see two versions of the Cengage tool listed in your LMS. General Error Message DisplaysA General Error message displays and the action you were attempting is not successful. Grade Sync ProblemsStudent grades in MindTap do not sync to your LMS, or sync very slowly. Due Date Sync Problems in CanvasYour due dates did not sync when you copied a linked course in Canvas. Settings Conflict Message Displays When Changing Multiple ActivitiesWhen editing settings for multiple activities, you can select a setting that isn't valid for all the selected activities. The Settings Conflict message alerts you to the fact that your setting could not be applied to one or more activities. Missing ActivitiesSome of your activities are not displaying in your learning path. Activity is Not Marked Practice or Counts Towards GradeActivities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade. Flash Content DisabledTools and content that require the Adobe® Flash® Player have been removed. MindTap is Not RespondingIf MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com. Assignment Name Not Accepted CNOW in MindTap will not accept your assignment or test name. Live Virtual Machine Labs TroubleshootingResolve common issues with Live Virtual Machine Labs. Students Can't Open Shockwave ContentSome older MindTap content requires Adobe® Shockwave® Player, but the Adobe® Shockwave® Player is not available for download. Multiple eBook LinksYour dashboard shows multiple links for the same eBook.