Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. NGLSync Troubleshooting and SupportSometimes problems can occur when managing your MindTap courses through NGLSync.Resource Links Don't WorkWhen you click a link in Instructor Resource Center, nothing happens.Write Experience Activity Scored IncorrectlyA Write Experience activity was not scored or was scored in a way that doesn't make sense.Links to MindTap Courses or Activities Don't WorkWhen you click a link to a MindTap course or activity from LMS, the link doesn't open a new browser window with the course or learning activity.MindTap Course is not in LMSAfter selecting Link to an existing course or section in your LMS, your MindTap course does not display as an option.General Error Message DisplaysA General Error message displays and the action you were attempting is not successful.Settings Conflict Message Displays When Changing Multiple ActivitiesWhen editing settings for multiple activities, you can select a setting that isn't valid for all the selected activities. The Settings Conflict message alerts you to the fact that your setting could not be applied to one or more activities.Missing ActivitiesSome of your activities are not displaying in your learning path.Activity is Not Marked Practice or Counts Towards GradeActivities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade.Flash Content Not ShownYou cannot see tools and content that require the Adobe® Flash® Player. MindTap is Not RespondingIf MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com.Assignment Name Not Accepted CNOW in MindTap will not accept your assignment or test name.Live Virtual Machine Labs TroubleshootingResolve common issues with Live Virtual Machine Labs.Students Can't Open Shockwave ContentSome older MindTap content requires Adobe® Shockwave® Player, but the Adobe® Shockwave® Player is not available for download.