112 results
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
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Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting SAM in MindTap
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
NGLSync Troubleshooting
Sometimes problems can occur when managing your MindTap courses through NGLSync.
NGLSync Troubleshooting
Sometimes problems can occur when managing your MindTap courses through NGLSync.
Live Virtual Machine Labs Troubleshooting
Resolve common issues with Live Virtual Machine Labs.
Live Virtual Machine Labs Troubleshooting
Resolve common issues with Live Virtual Machine Labs.
LMS Troubleshooting
Sometimes problems can occur with MindTap and your Learning Management System.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
LMS Troubleshooting
Sometimes problems can occur with MindTap and your Learning Management System.
Coding Labs Troubleshooting
Resolve common issues with Coding Labs.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
Virtual Labs Troubleshooting
Resolve common issues with Virtual Labs.
Virtual Labs Troubleshooting
Resolve common issues with Virtual Labs.
Coding Labs Troubleshooting
Resolve common issues with Coding Labs.
Project Errors
When you submit a project for grading, MindTap might warn about one or more problems with the submitted project file.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
Macros Disabled in Project File (macOS)
macOS only: When you try to open a project file, you see a notification about disabled macros. Or, macros for the project file do not run and the project cannot be completed.
Microsoft has Blocked Macros From Running (Windows)
Windows only: When you try to open a project file, you see the following warning: SECURITY RISK Microsoft has blocked macros from running because the source of this file is untrusted. Macros for the project file do not run and the project cannot be completed.
Project incident rejection Error
When submitting a project file, a Project incident rejection error displays and you are not able to submit your project.
Virus Detected Error
When uploading a project file, a Virus Detected error displays and you are not able to submit your project.
Wrong Application Error
When uploading a project file, a Wrong Application error displays and you are not able to submit your project.
Wrong Format Error
When uploading a project file, a Wrong Format error displays and you are not able to submit your project.
Wrong Name Error
When uploading a project file, a Wrong Name error displays and you are not able to submit your project.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your NGLSync roster after a few minutes, refresh your Google Classroom roster.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
Students Asked for Payment
Your K–12 school district has purchased access to MindTap for its students, but when students create accounts and sign in at the main Cengage home page, they are told their trial access will expire and asked for payment.
Can't Start Live Virtual Machine Labs Virtual Machine
The Live Virtual Machine Labs activity does not start and displays An error occurred while attempting to start the selected virtual machine(s).
Can't Start Live Virtual Machine Labs Virtual Machine
The Live Virtual Machine Labs activity does not start and displays An error occurred while attempting to start the selected virtual machine(s).
Session Data is Invalid
The Live Virtual Machine Labs activity displays a Session Data is Invalid warning.
Session Data is Invalid
The Live Virtual Machine Labs activity displays a Session Data is Invalid warning.
Completed Lab Displays as In Progress
Condition After completing a Virtual Labs activity, the activity displays in the MindTap gradebook as still in progress. Cause If you close an activity without clicking Submit , your work is not saved. Remedy Complete the activity. Close your Virtual Labs tab or click Close Window on the survey.
Completed Lab Displays as In Progress
Condition After completing a Virtual Labs activity, the activity displays in the MindTap gradebook as still in progress. Cause If you close an activity without clicking Submit , your work is not saved. Remedy Complete the activity. Close your Virtual Labs tab or click Close Window on the survey.
Need Sign-In Credentials for Virtual Labs
The sign-in information for virtual machines is located on the Resources tab of the Instructions pane.
Need Sign-In Credentials for Virtual Labs
The sign-in information for virtual machines is located on the Resources tab of the Instructions pane.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your NGLSync roster after a few minutes, refresh your Google Classroom roster.
Students Asked for Payment
Your K–12 school district has purchased access to MindTap for its students, but when students create accounts and sign in at the main Cengage home page, they are told their trial access will expire and asked for payment.
Activity is Not Marked Practice or Counts Towards Grade
Activities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade.