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Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkContact SupportAdmin

Contact Support

Find out how to get personal support for Spark.

SparkTroubleshootingAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Institutional Administrator HelpAdmin

LMS Administrator Help

Information for LMS administrators to support integration with Cengage learning platforms.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Instructor HelpInstructors

Deploy the Cengage Tool

Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.

SparkLMS Admin HelpAdmin

Deploy the Cengage Tool

Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Primary Student HelpInstructors

Contact Support

Contact customer support with additional questions.

SparkSpark Secondary and Adult Student HelpStudents

Edit Institutional Settings

Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.

SparkSpark Institutional Administrator HelpAdmin

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkContact SupportAdmin

Change Platform Language

Set your preferred language for buttons and labels in Spark.

SparkSpark Institutional Administrator HelpAdmin

Troubleshooting

Related information Problems Uploading Roster Contact Support Open a Support Case

SparkSpark Institutional Administrator HelpAdmin

Problems Uploading Roster

After uploading a roster file, some users were not added to your course.

SparkTroubleshootingAdmin

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkSpark Primary Student HelpStudents

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkSpark Secondary and Adult Student HelpStudents

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkSpark Instructor HelpInstructors

Sites to Allow

For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.

SparkSpark Institutional Administrator HelpAdmin

Manage Users

Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.

SparkSpark Institutional Administrator HelpAdmin

Add Administrators

Add an institutional administrator to your course.

SparkSpark Instructor HelpAdmin

Manage Users

Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.

SparkSpark Instructor HelpAdmin

Register the Cengage Tool

To enable Cengage and Blackboard integration, you must configure and register the Cengage tool for your site.

SparkLMS Admin HelpAdmin

Register the Cengage Tool

To enable Cengage and Blackboard integration, you must configure and register the Cengage tool for your site.

SparkLMS Admin HelpAdmin

Reusable content for Spark

In an expired course, you can access: Gradebook and student takes Old tests and assignments The Classroom Presentation Tool Teacher resources You cannot create or schedule new assignments. Students can view expired courses, but they cannot submit work after the end date. To display options for the course, hover over the course. You cannot delete or edit courses that display . These courses were created by the Spark administrator for your school. Teacher or Student-Led Teacher-led School-led...

SparkSpark Institutional Administrator HelpAdmin

Create the Cengage Tool

To enable instructors to integrate their Moodle and Cengage courses, create and register the Cengage tool.

SparkLMS Admin HelpAdmin

Dynamic Registration (Sakai 21.x and later)

If you are using Sakai 21.x or later, register the Cengage tool with dynamic registration.

SparkLMS Admin HelpAdmin

Create the Cengage Tool

To enable instructors to integrate their Moodle and Cengage courses, create and register the Cengage tool.

SparkLMS Admin HelpAdmin

Dynamic Registration (Sakai 21.x and later)

If you are using Sakai 21.x or later, register the Cengage tool with dynamic registration.

SparkLMS Admin HelpAdmin

Manual Update or Registration (Sakai 19.x / 20.x)

If you are using Sakai 19.x or 20.x, register the Cengage tool or update your existing tool to LTI advantage.

SparkLMS Admin HelpAdmin

Manual Update or Registration (Sakai 19.x / 20.x)

If you are using Sakai 19.x or 20.x, register the Cengage tool or update your existing tool to LTI advantage.

SparkLMS Admin HelpAdmin

Update Cengage Tool to LTI Advantage (Sakai 21.x and later)

If you are using Sakai 21.x or later, check if you have an existing Cengage tool that can be updated to LTI Advantage before registering a new one.

SparkLMS Admin HelpAdmin

Update Cengage Tool to LTI Advantage (Sakai 21.x and later)

If you are using Sakai 21.x or later, check if you have an existing Cengage tool that can be updated to LTI Advantage before registering a new one.

SparkLMS Admin HelpAdmin

Access an Expired Course

In an expired course, you can access: Gradebook and student takes Old tests and assignments The Classroom Presentation Tool Teacher resources You cannot create or schedule new assignments. Students can view expired courses, but they cannot submit work after the end date.

SparkSpark Institutional Administrator HelpAdmin

Add a New or Existing Student

Add a student to your course.

SparkSpark Institutional Administrator HelpAdmin

Add an Instructor

Add an individual instructor to your course.

SparkSpark Institutional Administrator HelpAdmin

Assign a Test

When you assign a test to your course, you decide its start and end dates, how many times students can attempt the test, if students are shown correctness marks and correct answers, and if students can review test questions after the due date.

SparkSpark Institutional Administrator HelpAdmin

Copy a Course

If you are teaching multiple sections of a course or teaching a course you have previously taught, you can simplify course setup by copying an existing course. Your assignments, tests, and their settings will be copied from your original course to your new course and assigned to all students who enroll in the new course.

SparkSpark Institutional Administrator HelpAdmin

Course Management

Create and manage your courses for Spark.

SparkSpark Institutional Administrator HelpAdmin

Create a LMS-Integrated Spark Course

Create your Spark course from your LMS course to connect the two courses.

SparkSpark Institutional Administrator HelpAdmin

Create a Spark Course

Create your course in Spark.

SparkSpark Institutional Administrator HelpAdmin

Create a Test

Create your own test using questions from a National Geographic Learning question bank.

SparkSpark Institutional Administrator HelpAdmin

Create an Assignment

Create an assignment using activities from your Spark course. You can set due dates, assign the assignment to specific students, preview the assignment, and allow multiple attempts.

SparkSpark Institutional Administrator HelpAdmin

Create Self-Registration Guide for Students

Give your students a customized self-registration PDF guide so they can add themselves to your course. The guide includes a registration link specific to your course that lets students enroll without a course key.

SparkSpark Institutional Administrator HelpAdmin

Customize and Share Dynamic Lessons

Depending on how your institution is set up, you may be able to customize and share Dynamic Lessons with instructors at your institution.

SparkSpark Institutional Administrator HelpAdmin

Delete a Course

If needed, delete your Spark course.

SparkSpark Institutional Administrator HelpAdmin

Edit a Course

If needed, change your Spark course information, dates, and instructors.

SparkSpark Institutional Administrator HelpAdmin

Edit Instructor Information

If needed, you can change an instructor's name, username, and email address.

SparkSpark Institutional Administrator HelpAdmin

Edit Student Information

If needed, you can change a student's name, username, and email address.

SparkSpark Institutional Administrator HelpAdmin

Export Course Gradebook Data

Course Gradebook data reports include: The average grade in the course The percent of the course each student has completed The average score for each student When each student last signed in to Spark The total amount of time each student has spent using Spark Click Course Management in the top navigation bar. The list of courses at your institution will display. Hover over the course whose grades you want to download and click . Click Generate Report . The following message displays. A message...

SparkSpark Institutional Administrator HelpAdmin

Export Courses

Download your school's course information as a CSV file.

SparkSpark Institutional Administrator HelpAdmin

Export Gradebook Data

You can export gradebook summaries by: Course All grades for all students in a course Student All grades for one student in a course Video Tutorial: Export the Gradebook Related information Export Course Gradebook Data Export Student Gradebook Data

SparkSpark Institutional Administrator HelpAdmin

Export Instructors

Download your school's instructor information as a CSV file.

SparkSpark Institutional Administrator HelpAdmin

Export Student Gradebook Data

Student Gradebook data reports include: The total time the student has spent using Spark The percent of the course the student has completed Details for each activity in the course: When the student last accessed the activity Activity score, given in the format correct tasks / total tasks Activity result, given as a percentage Number of times the student attempted the activity The time the student spent on each activity Click User Management in Spark. Hover over a student. Click . A...

SparkSpark Institutional Administrator HelpAdmin

Export Students

Download your course roster as a CSV file.

SparkSpark Institutional Administrator HelpAdmin

Export the Institutional Report

Export and download the institutional report in Spark.

SparkSpark Institutional Administrator HelpAdmin

Import Multiple Courses

Import multiple courses at once by uploading a course.CSV file.

SparkSpark Institutional Administrator HelpAdmin

Import Multiple Instructors

Video Tutorial: Import Multiple Instructors Click User Management in Spark. Click Import › Instructors . The Import Instructors menu opens. Click Download CSV template . A.CSV template will download on your computer. Open the template in a spreadsheet editing program such as Excel. Enter instructor information. Username The username for the account. Usernames can include the following characters: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a b c d e f g h i j k l m n o p q r s t u v w x...

SparkSpark Institutional Administrator HelpAdmin

Import Multiple Students

Add multiple students to your course at the same time by uploading a roster CSV file.

SparkSpark Institutional Administrator HelpAdmin

Instructor Self-Registration

Share the NGL Institution ID with instructors in your institution, to allow them to self-register. The NGL Institution ID is a 9-digit number, specifically assigned to your institution. You can find it in the Settings tab in your dashboard.

SparkSpark Institutional Administrator HelpAdmin