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Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Contact Support
Find out how to get personal support for Spark.
Contact Support
Contact customer support with additional questions.
LMS Administrator Help
Information for LMS administrators to support integration with Cengage learning platforms.
Contact Support
Contact customer support with additional questions.
Contact Support
Contact customer support with additional questions.
Deploy the Cengage Tool
Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.
Deploy the Cengage Tool
Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.
Contact Support
Contact customer support with additional questions.
Contact Support
Contact customer support with additional questions.
Edit Institutional Settings
Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.
Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Change Platform Language
Set your preferred language for buttons and labels in Spark.
Troubleshooting
Related information Problems Uploading Roster Contact Support Open a Support Case
Problems Uploading Roster
After uploading a roster file, some users were not added to your course.
Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Sites to Allow
For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.
Manage Users
Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.
Add Administrators
Add an institutional administrator to your course.
Manage Users
Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.
Register the Cengage Tool
To enable Cengage and Blackboard integration, you must configure and register the Cengage tool for your site.
Register the Cengage Tool
To enable Cengage and Blackboard integration, you must configure and register the Cengage tool for your site.
Reusable content for Spark
In an expired course, you can access: Gradebook and student takes Old tests and assignments The Classroom Presentation Tool Teacher resources You cannot create or schedule new assignments. Students can view expired courses, but they cannot submit work after the end date. To display options for the course, hover over the course. You cannot delete or edit courses that display . These courses were created by the Spark administrator for your school. Teacher or Student-Led Teacher-led School-led...
Create the Cengage Tool
To enable instructors to integrate their Moodle and Cengage courses, create and register the Cengage tool.
Dynamic Registration (Sakai 21.x and later)
If you are using Sakai 21.x or later, register the Cengage tool with dynamic registration.
Create the Cengage Tool
To enable instructors to integrate their Moodle and Cengage courses, create and register the Cengage tool.
Dynamic Registration (Sakai 21.x and later)
If you are using Sakai 21.x or later, register the Cengage tool with dynamic registration.
Manual Update or Registration (Sakai 19.x / 20.x)
If you are using Sakai 19.x or 20.x, register the Cengage tool or update your existing tool to LTI advantage.
Manual Update or Registration (Sakai 19.x / 20.x)
If you are using Sakai 19.x or 20.x, register the Cengage tool or update your existing tool to LTI advantage.
Update Cengage Tool to LTI Advantage (Sakai 21.x and later)
If you are using Sakai 21.x or later, check if you have an existing Cengage tool that can be updated to LTI Advantage before registering a new one.
Update Cengage Tool to LTI Advantage (Sakai 21.x and later)
If you are using Sakai 21.x or later, check if you have an existing Cengage tool that can be updated to LTI Advantage before registering a new one.
Access an Expired Course
In an expired course, you can access: Gradebook and student takes Old tests and assignments The Classroom Presentation Tool Teacher resources You cannot create or schedule new assignments. Students can view expired courses, but they cannot submit work after the end date.
Add a New or Existing Student
Add a student to your course.
Add an Instructor
Add an individual instructor to your course.
Assign a Test
When you assign a test to your course, you decide its start and end dates, how many times students can attempt the test, if students are shown correctness marks and correct answers, and if students can review test questions after the due date.
Copy a Course
If you are teaching multiple sections of a course or teaching a course you have previously taught, you can simplify course setup by copying an existing course. Your assignments, tests, and their settings will be copied from your original course to your new course and assigned to all students who enroll in the new course.
Course Management
Create and manage your courses for Spark.
Create a LMS-Integrated Spark Course
Create your Spark course from your LMS course to connect the two courses.
Create a Spark Course
Create your course in Spark.
Create a Test
Create your own test using questions from a National Geographic Learning question bank.
Create an Assignment
Create an assignment using activities from your Spark course. You can set due dates, assign the assignment to specific students, preview the assignment, and allow multiple attempts.
Create Self-Registration Guide for Students
Give your students a customized self-registration PDF guide so they can add themselves to your course. The guide includes a registration link specific to your course that lets students enroll without a course key.
Customize and Share Dynamic Lessons
Depending on how your institution is set up, you may be able to customize and share Dynamic Lessons with instructors at your institution.
Delete a Course
If needed, delete your Spark course.
Edit a Course
If needed, change your Spark course information, dates, and instructors.
Edit Instructor Information
If needed, you can change an instructor's name, username, and email address.
Edit Student Information
If needed, you can change a student's name, username, and email address.
Export Course Gradebook Data
Course Gradebook data reports include: The average grade in the course The percent of the course each student has completed The average score for each student When each student last signed in to Spark The total amount of time each student has spent using Spark Click Course Management in the top navigation bar. The list of courses at your institution will display. Hover over the course whose grades you want to download and click . Click Generate Report . The following message displays. A message...
Export Courses
Download your school's course information as a CSV file.
Export Gradebook Data
You can export gradebook summaries by: Course All grades for all students in a course Student All grades for one student in a course Video Tutorial: Export the Gradebook Related information Export Course Gradebook Data Export Student Gradebook Data
Export Instructors
Download your school's instructor information as a CSV file.
Export Student Gradebook Data
Student Gradebook data reports include: The total time the student has spent using Spark The percent of the course the student has completed Details for each activity in the course: When the student last accessed the activity Activity score, given in the format correct tasks / total tasks Activity result, given as a percentage Number of times the student attempted the activity The time the student spent on each activity Click User Management in Spark. Hover over a student. Click . A...
Export Students
Download your course roster as a CSV file.
Export the Institutional Report
Export and download the institutional report in Spark.
Import Multiple Courses
Import multiple courses at once by uploading a course.CSV file.
Import Multiple Instructors
Video Tutorial: Import Multiple Instructors Click User Management in Spark. Click Import › Instructors . The Import Instructors menu opens. Click Download CSV template . A.CSV template will download on your computer. Open the template in a spreadsheet editing program such as Excel. Enter instructor information. Username The username for the account. Usernames can include the following characters: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a b c d e f g h i j k l m n o p q r s t u v w x...
Import Multiple Students
Add multiple students to your course at the same time by uploading a roster CSV file.
Instructor Self-Registration
Share the NGL Institution ID with instructors in your institution, to allow them to self-register. The NGL Institution ID is a 9-digit number, specifically assigned to your institution. You can find it in the Settings tab in your dashboard.