112 results
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
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Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting SAM in MindTap
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
NGLSync Troubleshooting
Sometimes problems can occur when managing your MindTap courses through NGLSync.
NGLSync Troubleshooting
Sometimes problems can occur when managing your MindTap courses through NGLSync.
Live Virtual Machine Labs Troubleshooting
Resolve common issues with Live Virtual Machine Labs.
Live Virtual Machine Labs Troubleshooting
Resolve common issues with Live Virtual Machine Labs.
LMS Troubleshooting
Sometimes problems can occur with MindTap and your Learning Management System.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
LMS Troubleshooting
Sometimes problems can occur with MindTap and your Learning Management System.
Coding Labs Troubleshooting
Resolve common issues with Coding Labs.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
Virtual Labs Troubleshooting
Resolve common issues with Virtual Labs.
Virtual Labs Troubleshooting
Resolve common issues with Virtual Labs.
Coding Labs Troubleshooting
Resolve common issues with Coding Labs.
Project Errors
When you submit a project for grading, MindTap might warn about one or more problems with the submitted project file.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
Macros Disabled in Project File (macOS)
macOS only: When you try to open a project file, you see a notification about disabled macros. Or, macros for the project file do not run and the project cannot be completed.
Microsoft has Blocked Macros From Running (Windows)
Windows only: When you try to open a project file, you see the following warning: SECURITY RISK Microsoft has blocked macros from running because the source of this file is untrusted. Macros for the project file do not run and the project cannot be completed.
Project incident rejection Error
When submitting a project file, a Project incident rejection error displays and you are not able to submit your project.
Virus Detected Error
When uploading a project file, a Virus Detected error displays and you are not able to submit your project.
Wrong Application Error
When uploading a project file, a Wrong Application error displays and you are not able to submit your project.
Wrong Format Error
When uploading a project file, a Wrong Format error displays and you are not able to submit your project.
Wrong Name Error
When uploading a project file, a Wrong Name error displays and you are not able to submit your project.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your NGLSync roster after a few minutes, refresh your Google Classroom roster.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
Students Asked for Payment
Your K–12 school district has purchased access to MindTap for its students, but when students create accounts and sign in at the main Cengage home page, they are told their trial access will expire and asked for payment.
Can't Start Live Virtual Machine Labs Virtual Machine
The Live Virtual Machine Labs activity does not start and displays An error occurred while attempting to start the selected virtual machine(s).
Can't Start Live Virtual Machine Labs Virtual Machine
The Live Virtual Machine Labs activity does not start and displays An error occurred while attempting to start the selected virtual machine(s).
Session Data is Invalid
The Live Virtual Machine Labs activity displays a Session Data is Invalid warning.
Session Data is Invalid
The Live Virtual Machine Labs activity displays a Session Data is Invalid warning.
Completed Lab Displays as In Progress
Condition After completing a Virtual Labs activity, the activity displays in the MindTap gradebook as still in progress. Cause If you close an activity without clicking Submit , your work is not saved. Remedy Complete the activity. Close your Virtual Labs tab or click Close Window on the survey.
Completed Lab Displays as In Progress
Condition After completing a Virtual Labs activity, the activity displays in the MindTap gradebook as still in progress. Cause If you close an activity without clicking Submit , your work is not saved. Remedy Complete the activity. Close your Virtual Labs tab or click Close Window on the survey.
Need Sign-In Credentials for Virtual Labs
The sign-in information for virtual machines is located on the Resources tab of the Instructions pane.
Need Sign-In Credentials for Virtual Labs
The sign-in information for virtual machines is located on the Resources tab of the Instructions pane.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your NGLSync roster after a few minutes, refresh your Google Classroom roster.
Students Asked for Payment
Your K–12 school district has purchased access to MindTap for its students, but when students create accounts and sign in at the main Cengage home page, they are told their trial access will expire and asked for payment.
Activity is Not Marked Practice or Counts Towards Grade
Activities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade.
Activity is Not Marked Practice or Counts Towards Grade
Activities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade.
Assignment Name Not Accepted
CNOW in MindTap will not accept your assignment or test name.
Cannot Access Course
You get a 500 error when you try to access your course from the Instructor Center.
CNOW Activities Don't Open
When you try to open a CNOW activity, you see an error message that your computer clock is wrong.
Missing Activities
Some of your activities are not displaying in your learning path.
Missing Activities
Some of your activities are not displaying in your learning path.
Multiple eBook Links
This is expected behavior. Your eBook is available in multiple formats, and all available formats are linked from your dashboard. Each format has the same content, but your notes and bookmarks do not transfer across formats. You can identify the format of your eBook by its title: eTextbook: Title Example: eTextbook: Calculus A reflowable eBook that adapts to fit different devices. This format provides the most accessible experience for people using assistive technology and conforms to ePUB...
Received Partial Credit
You received partial credit for a CNOW activity containing a matching question.
Resource Links Don't Work
When you click a link in Instructor Resource Center, nothing happens.
Settings Conflict Message Displays When Changing Multiple Activities
When editing settings for multiple activities, you can select a setting that isn't valid for all the selected activities. The Settings Conflict message alerts you to the fact that your setting could not be applied to one or more activities.
Students Received Partial Credit
Your students received partial credit for a CNOW activity containing a matching question.
Write Experience Activity Scored Incorrectly
A Write Experience activity was not scored or was scored in a way that doesn't make sense.
Activity is Not Marked Practice or Counts Towards Grade
Activities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade.
Cannot Access Course
You get a 500 error when you try to access your course from the Instructor Center.
Missing Activities
Some of your activities are not displaying in your learning path.
Resource Links Don't Work
When you click a link in Instructor Resource Center, nothing happens.
Settings Conflict Message Displays When Changing Multiple Activities
When editing settings for multiple activities, you can select a setting that isn't valid for all the selected activities. The Settings Conflict message alerts you to the fact that your setting could not be applied to one or more activities.
Students Received Partial Credit
Your students received partial credit for a CNOW activity containing a matching question.
Google Classroom Access Blocked
When students try to launch your course from Google Classroom, they see the error message Access blocked: Your institution's admin needs to review NGLSync.
Recovering and Resuming from a Crash or Lost Connection
If your computer crashes or you lose your connection to MindTap while working, you can restart it once conditions return to normal. Sign in as you normally do, go to the MindTap Assignments page and select the assignment. The assignment displays in red. The Content Player begins where you left off and any completed questions and tasks save.
Account Verification Pending (K-12 Using NGLSync)
You can't access your courses or materials and your NGLSync dashboard shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor.
MindTap is Not Responding
If MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com.
Student ID Number Already Used
When you try to create a student account, you are told the student's number is already in use. If the student tries to create their own account, they are told they already have an account.
Students Not in MindTap Gradebook
If your school uses Cengage bulk rostering services, students are not listed in the MindTap gradebook until they access their MindTap course.
Completed Lab Displays as In Progress
After completing a Live Virtual Machine Labs activity, the activity displays in the MindTap gradebook as still in progress.
Completed Lab Displays as In Progress
After completing a Live Virtual Machine Labs activity, the activity displays in the MindTap gradebook as still in progress.
General Errors with Live Virtual Machine Labs
Errors happen when completing Live Virtual Machine Labs activities.
General Errors with Live Virtual Machine Labs
Errors happen when completing Live Virtual Machine Labs activities.
Live Virtual Machine Labs Connection Lost
When completing a Live Virtual Machine Labs activity, the virtual machine stops responding.
Live Virtual Machine Labs Connection Lost
When completing a Live Virtual Machine Labs activity, the virtual machine stops responding.
Need Login Credentials to Start Live Virtual Machine Labs
When starting a Live Virtual Machine Labs activity, you are prompted to enter login information and a domain.
Need Login Credentials to Start Live Virtual Machine Labs
When starting a Live Virtual Machine Labs activity, you are prompted to enter login information and a domain.
Can't View Instructions or Submit Lab
You cannot work on your lab because the Companion tab is not displayed.
Can't View Instructions or Submit Lab
You cannot work on your lab because the Companion tab is not displayed.
Can't View Student Code
If you need to review your students' Coding Labs code for practice or unsubmitted assignments, you can ask them to either add you as a contributor in GitHub or download their workspace as a.zip file and share it with you.
Coding Lab is Missing Tools or Running Slowly
If your lab opens without certain tools, or runs slowly, you might need to rebuild your codespace to get the latest Coding Labs updates.
Coding Lab is Missing Tools or Running Slowly
If your lab opens without certain tools, or runs slowly, you might need to rebuild your codespace to get the latest Coding Labs updates.
GitHub Notifications
When you run code in your coding lab, you receive an email from GitHub.
GitHub Notifications
When you run code in your coding lab, you receive an email from GitHub.
Instructor Can't View Your Code
If you need to review your students' Coding Labs code for practice or unsubmitted assignments, you can ask them to either add you as a contributor in GitHub or download their workspace as a.zip file and share it with you.
Google Classroom Access Blocked
When students try to launch your course from Google Classroom, they see the error message Access blocked: Your institution's admin needs to review NGLSync.
Account Verification Pending (K-12 Using NGLSync)
You can't access your courses or materials and your NGLSync dashboard shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor.
MindTap is Not Responding
If MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com.
Student ID Number Already Used
When you try to create a student account, you are told the student's number is already in use. If the student tries to create their own account, they are told they already have an account.
Students Not in MindTap Gradebook
If your school uses Cengage bulk rostering services, students are not listed in the MindTap gradebook until they access their MindTap course.
Gradebook Shows Past-Due Assignment as In Progress
After the due date, some student activities are unscored and shown as In Progress.
MindTap is Not Responding
If MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com.
Student Assistant Doesn't Work
When you try to open the Student Assistant in Safari, it does not display.
Student Assistant Doesn't Work
When you try to open the Student Assistant in Safari, it does not display.
Virtual Labs
Virtual Labs is an interactive learning environment in MindTap course activities where students can practice in real time on live IT systems.
Virtual Labs
Virtual Labs is an interactive learning environment in MindTap course activities where students can practice in real time on live IT systems.
Unlink Google Classroom
If you decide not to use Google Classroom after linking your course, unlink Google Classroom.
Unlink Google Classroom
If you decide not to use Google Classroom after linking your course, unlink Google Classroom.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Cengage Listed Twice in LMS Content Market
When integrating a MindTap course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Cengage Listed Twice in LMS Content Market
When integrating a MindTap course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.
Course Creation Error
An error message displays when you try to create a course.
Date Sync Problems
Due and available dates should sync automatically between MindTap and your LMS. If due dates don't sync in a copied Canvas course, your new course might have Until dates that prevent changes. For other date sync failures, request a manual date sync in MindTap.
Date Sync Problems
Due and available dates should sync automatically between MindTap and your LMS. If due dates don't sync in a copied Canvas course, your new course might have Until dates that prevent changes. For other date sync failures, request a manual date sync in MindTap.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Grade Sync Problems
Student grades in MindTap do not sync to your LMS, or sync very slowly.
Grade Sync Problems
Student grades in MindTap do not sync to your LMS, or sync very slowly.
Links to MindTap Courses or Activities Don't Work
When you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Links to MindTap Courses or Activities Don't Work
When you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Links to MindTap Courses or Activities Don't Work
When you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
MindTap Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your MindTap course does not display as an option.
MindTap Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your MindTap course does not display as an option.