• SAM Instructor Help
    • What's New
      • June 2025
      • March 2025
      • December 2024
      • December 2024
      • October 2024
      • August 2024
      • Known Issues
    • Licensing
      • Unlicensed Students
    • System Requirements
      • Check Your System
      • Browser Settings
        • Chrome
        • Microsoft Edge
        • Safari
        • Sites to Allow
      • Browser Plugins
      • Microsoft Office
      • Change Monitor Resolution
    • System Availability
  • Sign In
    • Create Account
      • Create a TA Account
    • Manage Account
      • Forgot Your Username
      • Change Your Name
      • Update Additional Account Information
      • Change Your Password
      • Forgot Your Password
      • Delete Account
      • Remove Personal Information
    • Sign Out of SAM
  • SAM Home Tab
    • SAM Messages
    • Project Incident Status
    • Grace Periods
    • View Upcoming Assignments
    • Waitlisted Students
      • Enroll Waitlisted Students
      • Drop Waitlisted Students
    • Using Student View
      • Activity List
      • Activity Calendar
  • LMS Integrated SAM Guide
  • Managing Users
    • Account Types in SAM
    • Searching for and Selecting a User Account
    • Adding a User Account
    • Grace Period
    • Importing User Records
      • User Import Format
      • Example Import File
      • User Import Procedure
    • Editing a User's Account
      • Editing a User's Profile
      • Editing a User's Sections
      • Editing a Student's Accommodations
    • Editing Multiple Users' Accounts
      • Edit Sections
      • Edit Accommodations
  • Classes
    • Add Sections
    • Copy a Section
    • Blackboard
      • Create New Course
      • Course Copy Options
        • Copy a Linked Blackboard Course
        • Copy a SAM Course to a New Blackboard Course
    • Brightspace
      • Create New Course
      • Course Copy Options
        • Copy a Linked Brightspace Course
        • Copy a SAM Course
    • Canvas LTI Advantage
      • Create New Course
      • Copy a SAM Course
    • Canvas
      • Create New Course
      • Course Copy Options
        • Copy a Linked Canvas Course
        • Copy a SAM Course to a New Canvas Course
    • Google Classroom
      • Create New Course
      • Copy Course
    • Moodle
      • Create New Course
      • Copy a Course
    • Sakai
      • Create New Course
      • Copy a Course
    • Schoology
      • Create New Course
      • Copy a Course
    • LTI Advantage LMS
      • Create New Course
      • Copy a Course
    • LTI 1.0 LMS
      • Create New Course
      • Copy Course
    • Communicating to a Section
    • Deactivating a Section
    • Instructors
      • Add Instructors
      • Editing Section Instructors
    • Students
      • Add Students
      • Editing Section Students
    • Textbooks
      • Add Textbooks
      • Remove Textbooks
      • Manage Textbooks
      • Find Instructor Resources
  • eBooks
    • Add Textbooks to Your Library
    • Remove a Product
    • Open eBooks
      • eBook Features
    • Cengage Read Mobile App
      • Sign In
      • Open eBooks in Cengage Read
      • Navigate eBook in Cengage Read
      • Add eBook to Favorites in Cengage Read
      • Access Study Tools in Cengage Read
        • Notes
        • Highlights
        • Bookmarks
      • Accessibility in Cengage Read
        • Read the eBook Aloud in Cengage Read
        • Scroll Through the eBook in Cengage Read
        • Change Text Font and Size in Cengage Read
        • Change Background Color in Cengage Read
        • Display Alternative Text in Cengage Read
      • Cengage Read System Requirements
    • Where is My eBook?
  • Assignments
    • Custom Questions
      • Find and Preview
      • Add
      • Custom Question Fields
      • Edit
      • Copy
      • Deactivate
    • Training
      • Create
        • Task Order
      • Schedule
      • Create and Schedule
      • Edit
      • Copy
      • Deactivate
      • Preview
      • Accessibility of Tasks
    • Projects
      • SAM Project Workflow
      • Textbook Projects
      • Schedule
      • Student Achievement Badges
        • Enable / Disable Badges
    • SAM Path
      • Exam > Training > Exam
      • Training > Exam
      • Exam > Training
    • Locating and Selecting a SAM Assignment
      • Submit Results
      • Resetting and Adjusting a Student's Assignments
      • Deleting a Student's Assignment Take
    • Schedule Individual Assignments
      • Exams
      • Training
      • Projects
      • SAM Paths
    • Content Player
      • Office 365/2019 Content Player
      • Use the MOS Content Player
    • Add Assignments to LMS
      • Blackboard
        • Technical Support
        • Student Dashboard
      • Brightspace
        • Technical Support
        • Student Dashboard
      • Canvas LTI Advantage
      • Canvas
        • Technical Support
        • Student Dashboard
      • Google Classroom
        • Technical Support
        • Student Dashboard
      • Moodle
        • Technical Support
        • Student Dashboard
      • Sakai
        • Technical Support
        • Student Dashboard
      • Schoology
        • Technical Support
        • Student Dashboard
      • LTI Advantage LMS
  • Exams
    • Create
    • Schedule
      • MOS
      • Critical Thinking Challenge
    • Create and Schedule
    • Edit
    • Student Achievement Badges
      • Enable / Disable Badges
    • Copy
    • Deactivate
    • Preview
    • Secure Testing Best Practices
      • Time Limit
      • Password Protection
      • Limit Availability
      • Shuffle Questions
      • Limit Feedback
      • Incident Reporting
    • LMS Proctoring Solutions
      • Blackboard Original
        • Proctorio
      • Blackboard Ultra
        • Honorlock
        • Proctorio
      • Canvas
        • Honorlock
        • Proctorio
  • Results
    • Reports
      • Generate
      • Report Types with Associated Reports
      • View
      • Download
      • Use Playback
      • SAM Report Descriptions
        • Exam
        • Training
        • Project
          • Project Incident
        • SAM Path
        • Sections
        • Users
    • Gradebook
      • Modifying Gradebook Section Settings
      • Search Gradebook
      • Viewing and Changing Scores in the Table Grid
      • View Total Enrollment and Class Average
      • Sort the Student List
      • Viewing and Changing a Student's Final Score
      • View and Change a Student's Assignment Scores
      • Individual Assignments
      • Manage Assignment Type and Weights/Points
      • Moving Assignments between Assignment Types
      • Create Assignment Type and Move
      • Revert Assignment and Move
      • Adding Custom Assignment Types
      • Deleting Custom Assignment Types
      • Editing Custom Assignment Types
      • Adding a New Custom Assignment
      • Deleting and Hiding Assignments
        • Deleting Custom Assignments
        • Hiding SAM Assignments
      • Exporting the Gradebook
      • Manual Grade Sync
  • Administration Settings
    • Database Management
  • Frequently Asked Questions
  • Troubleshooting
    • SAM is Not Responding
    • Login and SAM Access Issues
    • Recovering and Resuming from a Crash or Lost Connection
    • Resource Links Don't Work
    • Multiple eBook Links
    • Project Errors
      • Blocked Macros (Windows)
      • Disabled Macros (macOS)
      • Wrong Name Error
      • Wrong Format Error
      • Wrong Application Error
      • Virus Detected Error
      • Maximum File Size Exceeded Error
      • File Password and Protection Error
      • Project incident rejection Error
    • LMS
      • Wrong Product/Course in LMS
      • Links to SAM Courses or Activities Don't Work
      • Signed out of Moodle While Using Cengage Tool
      • Course Creation Error
      • SAM Course is not in Your LMS
      • Can't Find Cengage Content in Blackboard
      • Cengage Listed Twice in LMS Content Market
      • General Error Message Displays
      • Grade Sync Problems
  • Accessibility
    • Accessibility of Tasks
    • Keyboard Shortcuts
    • Configure MacOS/OS X
  • More Information
    • Contact Cengage Representative
    • Contact Support