WebAssign Student Help
Getting Started
What's New in WebAssign
January 18, 2024
System Requirements
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Browser Settings
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Browser Plugins
Video Tutorials
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Access WebAssign from Blackboard
Access WebAssign from Brightspace
Access WebAssign from Canvas
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How to Register for WebAssign
WebAssign Canvas Registration
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WebAssign Brightspace Registration
WebAssign Moodle Registration
View Scores and Grades
Video TutorialAnswer Graphing Questions
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Specific Institutions
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Canvas
Moodle
Sakai
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Merge Multiple Accounts
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Classes
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LMS
Enrollment Link
Class Key
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Grace Period
Access Costs and Textbook Features
Multi-Term Access
Purchase eBook
Manage Cengage Unlimited
Redeem Access From Bookstores
RedShelf
Barnes & Noble
VitalSource
Follet
Print Rentals
Extend
Return
View Your Orders
Purchasing Problems
Purchasing While Studying Abroad
Purchase Cengage Unlimited Outside the US
Access Cengage Unlimited Outside the US
Purchasing With Financial Aid
Purchased With the Wrong Account
Lost or Damaged Access Code
My Course Pricing Doesn't Match What I Was Told
My Old Code Doesn't Apply To My New Course
Refunds
Refund Digital Purchases
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Your Home Page
Open a Course
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Calendars
View Calendar
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Format Messages
eBooks
Access Costs and Textbook Features
Add eBooks
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eBook Features
Video Tutorial
Close an eBook
Cengage Read Mobile App
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Open eBooks in Cengage Read
Navigate eBook in Cengage Read
Add eBook to Favorites in Cengage Read
Access Study Tools in Cengage Read
Notes
Highlights
Bookmarks
Accessibility in Cengage Read
Read the eBook Aloud in Cengage Read
Scroll Through the eBook in Cengage Read
Change Text Font and Size in Cengage Read
Change Background Color in Cengage Read
Display Alternative Text in Cengage Read
Cengage Read System Requirements
View Resource Materials
Assignments
List
Open
Group Assignments
LockDown Browser
Timed Assignments
Proctored Exam
Submit
Question Parts Rule
Questions Rule
Entire Assignment Rule
Can't Open Class or Submit Assignments
Saved Work
Randomization
Print
Question Types
calcPad
Notation
Supported Characters
Examples
Select, Copy, and Paste
On iPad
Answers That Cannot Be Understood
ChemDoodle
chemPad
Examples of Common chemPad Notation
Essay
File Upload
File Restrictions
Fill-In-The-Blank
Graphing
Video TutorialAnswer Graphing Questions
Identification
JME
Draw Chemical Structures in JME Molecular Editor
Logic Tool
Marvin JS
Draw Chemical Structures
Matching
Math (Calculator Notation)
Calculator Notation
Examples
Answers That Cannot Be Understood
mathPad
Notation
Supported Characters
Examples
Select, Copy, and Paste
On iPad
Answers That Cannot Be Understood
Matrix
Multiple-Choice
Multiple-Select
NumberLine
Numerical
Numerical Questions With Units
Unit Names
Numerical Questions That Check Significant Figures
Significant Figure Calculation in WebAssign
Answer-Dependent Numerical Questions
Rounding
Answers That Cannot Be Understood
physPad
Notation
Supported Characters
Examples
Select, Copy, and Paste
On iPad
Answers That Cannot Be Understood
Poll
SALT
Show My Work
Upload a File
File Restrictions
Display an Image
Enter Math Expressions to Show Your Work
View Instructor Comments
Mastery Question Sets
Multiple-Part Questions
Scored Tutorials
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Forums
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Make Notes About a Question
View Your Notes
Edit Your Notes
View Previous Answers
Ask for More Time or Submissions
Ask Your Instructor for an Extension
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Study Tools
Practice Another
My Class Insights
Review Your Work
Practice
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Check If Available
Check If Graded
Parts of a Personal Study Plan
Panel on Home Page
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Tutorial Page
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Chapter Score Calculations
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Cengage Unlimited Study Tools
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Study Guide
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View Scores and Grades
View Assignment Scoring Details
Assignment Score
Question Score
Question Part Score
Partial Credit and Extra Credit
Manually Graded Questions
NGLSync K–12 Student Help
K–12 Sign In
NGLSync Sign In
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Change Password
Google Classroom
Enroll
Create New Account and Enroll
Enroll Using Existing Account
Troubleshooting and Support
FAQ
Sign-In Problems
Can't Sign In
Linked to Wrong WebAssign Account
Different Name or Institution Displayed
Repeated Requests to Sign In
NCSU Math Placement
Assignment Problems
Can't Open Assignment
Assignment Loads Slowly
Cannot View Question
Cannot Submit Assignment
Graphing Tool is Not Responding
Characters that can't be graded
Incorrect Scoring
Cannot Change Answers
LockDown Browser Is Not Working Properly
WebAssign Displays Your answer was not submitted
Cannot See Datasets in SALT
Marvin JS Problems
Answer Looks Correct But Marked Incorrect
Drawings Scaled Up
Buttons Hidden on iPad
"Can't grade" message
Can't Practice Another Version
Due Date Changes Unexpectedly for Timed Assignment
Enrolled in Wrong Class
Class Not Available
Class Insights
LMS
Blackboard
Not Signed in to WebAssign
Blackboard Not Available
Access Code Not Applied
Brightspace
To access this assignment Message
Duplicated Assignment Links in Brightspace
Incorrect Synced Scores
Synced Points Rounding Error
Timer Starts Immediately
Canvas
To access this assignment Message
Incorrect Synced Scores
Synced Points Rounding Error
Timer Starts Immediately
Links to WebAssign Courses or Activities Don't Work
Signed out of Moodle While Using Cengage Tool
General Error Message Displays
Other Problems
Not Supported Message
Content Security Warning
Problems Working on iPad
Can't Upload a File
VitalSource Password Request
Chromebook Problems
Purchased With the Wrong Account
Lost or Damaged Access Code
Object Disappears from Graphing Tool
Multiple eBook Links
WebAssign is Not Responding
Accessibility
Read Equations With Screen Readers
Configure MacOS/OS X
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