Asia
Australia/New Zealand
Canada
Europe
Middle East
Africa
Latin America
India
Puerto Rico
United States

Purchased With the Wrong Account

When you purchase access for MindTap and sign in you see a message that you have not purchased access yet.

You have purchased access using a different account.

Resolution

Contact Customer Support and request to have access transferred to another account.

United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5 AM-7 PM CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8