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Request Refund for a Digital Purchase

If you drop a class after purchasing MindTap, you can request a refund for your ebook, course access, or Cengage Unlimited purchase.

  • You can submit only one online refund request for each order, even if your order included more than one item.

    Specify which items in your order you are requesting a refund for in the form.

  • Cengage cannot provide refunds for purchases from bookstores or other third parties, such as Amazon®, Barnes & Noble®, and Follett.
  1. Sign in at login.cengage.com.

    Enter your Cengage email address and password. Then, click Sign In.

  2. In the sidebar, click Your name  > My Orders.
  3. Click Expand to expand an order and view the details.
  4. Click Refund Request below the order you want refunded.

    You refund request form opens in a new tab. Most of your account and order information is automatically added in the appropriate fields.

  5. Fill out the remaining required fields.
    Course Name
    Select the course associated with the order you are requesting a refund for.
    Platform/Service
    Select your reason for requesting a refund.
    Description
    Specify why you are requesting a refund. If there are multiple items in your order, specify which items in your order you are requesting a refund for
  6. Click Submit.

    A confirmation message displays your case ID, which you will need later if you contact Customer Support. This information is also sent to the email address associated with your Cengage account.

During peak enrollment periods, refunds might take up to three weeks to be processed.

You can check the status of your case by signing into the support site or contacting customer support. Have your case ID ready to provide during the call.
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Note Hours

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Australia
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International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
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Note Support Hours

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Note Languages

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01800-01-CENGAGE (2364243) option 3
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01800-CENGAGE (2364243) option 8