If you drop a class after purchasing MindTap, you can request a refund for your ebook, course access, or Cengage Unlimited purchase.
- You can submit only one online refund request for each order, even if your
order included more than one item.
Specify which items in your order you are requesting a refund for in the form.
- Cengage cannot provide refunds for purchases from bookstores or other third parties, such as Amazon®, Barnes & Noble®, and Follett.
During peak enrollment periods, refunds might take up to three weeks to be processed.
You can check the status of your case by signing into the support site or contacting
customer support. Have your case ID ready to provide during the call.
- United States
-
- https://support.cengage.com
- 800.354.9706
- Africa, Europe, and the Middle East
-
- +44 (0)1264 332424
- emea.directsales@cengage.com
- Asia
-
- https://www.cengageasia.com/ProductSupport
- asia.usersupport@cengage.com
- South East Asia: +65 6410 1206
- North Asia: +8610 8343 5158
Note HoursM-F 8:30am-5:30pm (UTC+8:00)
- Australia
- New Zealand
- Canada
-
- support.cengage.ca
- (800) 310-5661 (M-F 8am to 5pm EST)
- India
- International Customer Support (8am – 6pm EST)
- 1-800-599-3663 or 1-859-657-4786
- Latin America
-
Note Support Hours
Monday-Friday; 5am-7pm CST (Mexico City Time)
Note LanguagesSpanish, English, Portuguese
- Argentina
- 0800-444-CENGAGE (2364243) option 8
- Brazil
-
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
- 01800-01-CENGAGE (2364243) option 3
- Mexico
- 01800-CENGAGE (2364243) option 8