Request Refund for a Print Rental

Print rentals fulfilled by Cengage that are returned and received within 21 days of purchase will be refunded.

The best practice for print rental returns is to submit to the post office at least 7 days before the return's due date.

For more information on Cengage print rental returns, contact us directly via our support site or 800.354.9706.

  1. Sign in at login.cengage.com.
  2. In the sidebar, click Your name  > My Orders.
  3. Click Expand to expand an order and view the details.
  4. Click Rental Options next to the order you want refunded.

    Your Rental Options page opens.

  5. Click Cancel Rental next to the order you want refunded.

    This option is unavailable for rentals after 21 days.

  6. Select a reason for cancellation.
  7. Click Cancel my Rental > Continue
  8. Review your shipping address and click Confirm.
  9. Click Download Image to download the prepaid UPS label to your computer.

    You must print and include this label on top of your package in order to receive a refund on your rental.

  10. Place your rental book in a package and attach the UPS label visibly to the box.
    Note If you are returning multiple rentals, you must package each rental in a separate box. Each label per box must be fully visible when attached.
  11. Bring your package to a UPS drop-off location.