If you need to transfer a student from one section to another, contact Customer Support.
Note
Section transfers are:
- Able to move payment from course to course.
- Able to bring the student into the section course roster you're transferring them into, but will not delete the record of enrollment from the section course roster they were originally in.
- Only able to be done between two sections built on the same ISBN.
- Not possible between LMS integrated and non-integrated courses (or vice-versa).
Provide the following information when you contact support:
- student name
- student email address
- current section (to transfer out of)
- new section (to transfer into)
What needs to be done post-transfer?
Non-integrated transfers:
- Instructors need to drop the student from the old course section.
- Instructors need to manually move grades from the original section to the one they transferred the student to.
Integrated transfers:
- Instructors need to contact their LMS admin to remove them from the old section and move the student to the correct section on the LMS side for grade sync purposes.
- Instructors need to drop the student from the old course section.
- Instructors need to manually move grades from the original section to the one they transferred the student to.